Returns Policy

For customer safety, we don't accept returns on food items, opened medical gear, or body armor after 7 days of receipt. Contact customer service if you have questions.

Bunk beds and cots aren't eligible for return without prior authorization. A minimum 20% restocking fee applies, plus any return shipping charges.

Bulk purchases aren't eligible for return without prior authorization. A minimum 20% restocking fee applies, plus any return shipping charges.

Special orders aren't eligible for return.

To qualify for a refund, items must be returned within 30 days of purchase. They need to be unworn, in original condition suitable for resale, with tags and original packaging intact.

Store credit is available for returns made within 90 days of receipt.

We don't do direct exchanges, but returns are simple. Want a different item? Return the original for store credit, then place a new order. Just follow the return steps to get started.

Heads up: store credit is for account holders only. If you checked out as a guest, it's not available to you.

Refunds are credited to your original form of payment within 3 to 5 business days of receiving the item(s) back at our warehouse. For faster service, select "store credit" at the time of return.

Your financial institution may take up to 3 additional business days to post the refund to your account, depending on their policies.

Gift cards and store credits can't be refunded or redeemed for cash unless required by law.

We accept returns on most orders shipped within the continental United States. Original shipping costs and insurance charges can't be refunded.

To return your items:

1. Visit https://armynavyoutdoors.happyreturns.com to get a mailing label. You can download it or use the copy emailed to you.

2. Pack your items carefully and include the packing slip in the box.

3. Drop the package off at the carrier listed on the label.

Return labels expire 30 days after issue. Items aren't eligible for return after that.

If your return doesn't qualify for a shipping label, ship it back using the carrier of your choice. Pack your items carefully and include the packing slip in the box. Send returns to:

ANO Warehouse/Returns
1917 Stanford Street
Greenville, TX 75401

Having trouble getting a label through our returns system? Two things usually cause issues:

1. Use your original order number, not the packing slip number. The packing slip number starts with "2-" and won't work. Your order number is 5 digits (example: 34554).

2. The zip code you enter must match the zip code on your original order.

Refusing costs you more than returning it. If you refuse a delivery you no longer want, we still deduct your original outbound shipping from your refund and any free promotional shipping is voided. This equals $14.95.

There is also a $8.95 return fee. Refusals are processed outside our standard return flow also take longer to refund.

Oversized shippments such as bunk beds, cots and freight are charged the return shipping freight along with a 25% restocking fee.

Start your return at armynavyoutdoors.happyreturns.com instead. It is faster, and the fee is a flat $8.95. Freigth orders must have prior approval for returns. 

We extend our return window for the holidays. Orders placed between November 15 and December 20 can be returned through January 31.

If your package comes back to us, here is how we handle it and what it costs. The rules depend on why it came back.

Undeliverable packages

The carrier could not deliver your package. This includes bad or incomplete addresses, no such number, no mail receptacle, unable to forward, or unclaimed after the carrier's hold period.

We reach out first. We contact you to confirm your address and resend your order.

If we cannot deliver it. If we cannot reach you, or the order still cannot be delivered, we refund your order less the fees below.

Refused packages

You or someone at the address refused the delivery. A refused package is treated as a return. We refund your order less the fees below.

What we deduct from your refund

• Original shipping: for standard package orders the amount you paid at checkout. If your order shipped free under a promotion, the free shipping no longer applies and we deduct $14.95.
• Return shipping: $8.95.
• Oversized, freight, and free-shipping-excluded items: actual outbound and return freight, quoted to you before your refund is issued.  There is also a 25% restocking fee on bunk beds, cots and Freight size shippments.  

If the mistake was ours

If we entered your address incorrectly, or the carrier lost or misrouted your package, we cover every cost and reship at no charge. Contact customer service and we will make it right.

Help us get it there

If your address has delivery restrictions, such as a location that only accepts USPS, or a gate, mailroom, or receiving office we should know about, add it in the order notes at checkout or email us right after you order.