Returns Policy

For customer safety, we don't accept returns on food items, opened medical gear, or body armor after 7 days of receipt. Contact customer service if you have questions.

Bunk beds and cots aren't eligible for return without prior authorization. A minimum 20% restocking fee applies, plus any return shipping charges.

Bulk purchases aren't eligible for return without prior authorization. A minimum 20% restocking fee applies, plus any return shipping charges.

Special orders aren't eligible for return.

To qualify for a refund, items must be returned within 30 days of purchase. They need to be unworn, in original condition suitable for resale, with tags and original packaging intact.

Store credit is available for returns made within 90 days of receipt.

We don't offer direct exchanges, but returns are simple. If you want a different item, return the original for store credit and place a new order. Follow the return steps to get started.

Refunds are credited to your original form of payment within 3 to 5 business days of receiving the item(s) back at our warehouse. For faster service, select "store credit" at the time of return.

Your financial institution may take up to 3 additional business days to post the refund to your account, depending on their policies.

Gift cards and store credits can't be refunded or redeemed for cash unless required by law.

We accept returns on most orders shipped within the continental United States. Original shipping costs and insurance charges can't be refunded.

To return your items:

1. Visit https://armynavyoutdoors.happyreturns.com to get a mailing label. You can download it or use the copy emailed to you.

2. Pack your items carefully and include the packing slip in the box.

3. Drop the package off at the carrier listed on the label.

Return labels expire 30 days after issue. Items aren't eligible for return after that.

If your return doesn't qualify for a shipping label, ship it back using the carrier of your choice. Pack your items carefully and include the packing slip in the box. Send returns to:

ANO Warehouse/Returns
1917 Stanford Street
Greenville, TX 75401

Having trouble getting a label through our returns system? Two things usually cause issues:

1. Use your original order number, not the packing slip number. The packing slip number starts with "2-" and won't work. Your order number is 5 digits (example: 34554).

2. The zip code you enter must match the zip code on your original order.

Refusing a shipment will cost you. All shipping charges are deducted from your refund, including the original shipping cost. Promotional free shipping is voided. A 15% restocking fee also applies.

Refused or undeliverable orders are processed as returns, but this falls outside our standard return process. Use the returns portal instead.

We extend our return window for the holidays. Orders placed between November 15 and December 20 can be returned through January 31.