Army Navy Outdoors offers free promotional shipping on orders of $100 or more before tax and after discounts. Some exclusions apply. Free shipping is within the contiguous United States and non-APO and takes between 3 to 10 business days in transit. Items excluded from free shipping include, but not limited to, full size beds, Items excluded from free shipping will be noted on the product page. Free shipping promotions do not apply to international orders. Help us get it there. If your address has delivery restrictions, such as a location that only accepts USPS, or a gate, mailroom, or receiving office we should know about, add it in the order notes at checkout or email us right after you order.
Shipping Cost Breakdown
- $0.01 - $19.99 = $6.95
- $20.00 - $49.99 = $8.95
- $50.00 - $79.99 = $11.95
- $80.00 - $99.99 = $13.95
- $100+ - FREE (some exclusions apply)
The following orders are excluded from free or fixed-price shipping.
- Bunk beds, mattresses and carts
- Discounted bulk orders (unless otherwise specified in the quote)
- International orders
- Orders shipping to Alaska, Hawaii, Puerto Rico, and outside the contiguous United States
- Charges may apply for orders being requested to ship USPS or shipping methods other than chosen by our warehouse.
FREQUENTLY ASKED QUESTIONS
What are the exclusions to free shipping?
How can I track my order?
How long does it take to receive my order?
Do you ship to US Military bases, APO/FPO/AE?
We ship to all US Military bases, APO / FPO / AE postal offices. However, these shipments are excluded from our free shipping promotions.
APO, FPO, and DPO orders ship USPS only. No other carrier can deliver to those locations.
Use your unit or box address, not a barracks or building street address. Most installations do not deliver USPS mail to buildings, and a building address will come back to us. Correct format is:
- Your full name
- Your CMR, PSC, or Unit number, with box number
- APO, FPO, or DPO, followed by AA, AE, or AP and the ZIP
- Do not include a city or country name.
Military post offices and unit mailrooms hold packages for a limited time, commonly 15 days, then return them to us. If you are about to PCS, deploy, or head to the field, ship somewhere you can reach.
Packages returned from a military address are handled under our Undeliverable or Returned Shipments policy on the returns page.
Do you ship to PO Boxes?
Due to the high amount of lost packages shipped to PO Box addresses, we do not ship to PO Boxes. We do ship to FedEx or UPS Stores. If you are unable to provide us with a physical delivery address, please call our customer service team at (904) 725-5000 to ask how we can assist.
Do you ship internationally?
What happens when my order is shipped by freight?
My package is lost in transit, now what?
Damaged or missing items?
Undeliverable or Returned Shipments
In the event a package cannot be delivered and the carrier sends it back to us, it is treated as a return with the below fees.
This covers packages returned as undeliverable as addressed, bad or incomplete address, no such number, no mail receptacle, unable to forward, or unclaimed after the carrier's hold period.
Refund. We refund the merchandise total less shipping.
- Outbound shipping: what you paid at checkout, or $14.95 if your order shipped with free shipping. Free shipping covers delivery, not a failed delivery.
- Our standard Return shipping fee is also added for the shipping back to us of $8.95.
- Oversized, freight, and free-shipping-excluded items: actual outbound and return freight, quoted to you before your refund is issued.
Reship instead. Send us a corrected address and we will resend your order for the cost of new shipping. Most customers come out ahead reshipping rather than refunding.
If the failure was on us. If we entered your address incorrectly, or the carrier lost or misrouted your package, we cover every cost and reship at no charge. Contact customer service and we will make it right.
Help us get it there. If your address has delivery restrictions, such as a location that only accepts USPS, or a gate, mailroom, or receiving office we should know about, add it in the order notes at checkout or email us right after you order.
What if my package is returned as undeliverable?
If a carrier cannot deliver your order and returns it to us, it is treated as a return with additional fees. See the full details in our returns policy.