We understand that things don’t always work out. To be eligible for a product refund, item(s) must be returned within 30 days of purchase in new, resalable, unworn condition with tags attached. See below for any exclusions.
Returns are shipped to: ANO Returns 1917 Stanford Street, Greenville TX 75401. Orders sent back to any other location without our prior approval is subject to a 15% restocking fee and additional shipping charges
How to make a return?
- Start your return or exchange online at https://armynavyoutdoors.happyreturns.com to receive a free mailing label.
- Properly box the return with love along with the packing slip and drop it off at FedEx or USPS based on the label.
- Allow 2-5 days for your refund once you drop it off at the carrier.
- Note that that original shipping cost or insurance is not refundable.
- Returns not shipped within 30 days of receiving a return label will expire and cancel.
FREQUENTLY ASKED QUESTIONS
What is Excluded from Returns
What is Excluded from Returns
For safety of our customers we do not accept returns on food items, open medical gear, body armor over 7 days of reciept. Special order or speecial quoted quanity orders may also be excluded. Please contaact customer service for details if you have any quesions.
What’s excluded from free returns?
What’s excluded from free returns?
Items shipped back from Alaska, Hawaii, Puerto Rico, all US Military Postal Offices (APO/FPO/AE), and Canada are not eligible for free returns.
Items purchased through our eBay and META stores are note eligible for free returns.
Bunk beds and cots are not eligible for free returns and must have prior return authorization. A minimum 20% restocking fee will apply in addition to any return shipping charges.
Orders considered a bulk purchase are not eligible for free returns and must have prior return authorization. A minimum 20% restocking fee will apply in addition to any return shipping charges.
Special orders are not eligible for returns.
How long do I have to return my order?
How long do I have to return my order?
We are proud to offer free returns on most orders shipped within continental United States. To be eligible for a product refund, item(s) must be returned within 30 days of the purchase date, in their original condition suitable for resale, unworn, with tags and original packaging still intact.
I’d like to exchange an item, what should I do?
I’d like to exchange an item, what should I do?
We do not offer exchanges but have made returns simple. If you’d like to exchange an item you can also select a store credit, just follow our simple return steps listed below. In the meantime, feel free to purchase the item you’d like instead.
How long until I get my refund?
How long until I get my refund?
All refunds will be credited to your original form of payment within 3-5 business days or receiving the items (s) back in our warehouse. For faster service please select "store credit". Please note it may take your financial institution up to 3 business days to post the refund to your account based on their policies. Gift Cards and store credits cannot be refunded or redeemed for cash unless required by law.
Do you refund shipping charges?
Do you refund shipping charges?
While we are proud to offer free returns on most orders shipped within continental United States, please note original shipping costs and insurance charges cannot be refunded.
How should I pack returned items to avoid fees?
How should I pack returned items to avoid fees?
For items to be considered suitable for resale, the original tags and packaging must still be intact. This includes items like footwear and other boxed items, which must be returned in their original box placed inside another box prior to shipping. Items returned in their original box without being placed inside another box first will be assessed a 20% repackaging charge, or simply be refused for delivery at the warehouse.
Can I return clearance or final sale items?
Can I return clearance or final sale items?
Items marked as Clearance or Final Sale are not eligible for returns or exchanges. If you feels items were shipped in error, please contact our customer service team at (904) 725-5000.
Can I return Special Orders?
Can I return Special Orders?
Special orders are made or procured especially for you based on your unique specifications. As such, they are not eligible for returns or refunds.
I followed all the steps above and am ready to return the items, now what?
I followed all the steps above and am ready to return the items, now what?
Please follow these simple steps to return your item(s):
Visit https://armynavyoutdoors.happyreturns.com to receive a free mailing label you will be able to download and will also be emailed to you.
Package your items with care, please remember to include the packing slip inside the box.
Drop off the package at the correct carrier indicated on the return shipping label.
The return shipping label will expire within 30 days of issue and items will no longer be eligible for return.
I can’t return my order for free, what are my options?
I can’t return my order for free, what are my options?
If your return does not qualify for a free label, please choose a carrier of your choice to return the items. Package your items with care, please remember to include the packing slip inside the box. Our return address is:
ANO Warehouse/Returns
1917 Stanford Street
Greenville, TX, 75401
Can I just refuse my order if I no longer want it?
Can I just refuse my order if I no longer want it?
In the event your order is returned as un-deliverable or refused, it will be processed as a return and all shipping charges will be deduced from your refund including the original cost and the promotinal free shipping will also be void.
Do you have Extended Returns for the Holidays?
Do you have Extended Returns for the Holidays?
We happy to exened or returns window for the holidays. Orders placed from November 15th through December 20th are returnable until January 31st