*Free Shipping! 
Agency Buyers
We understand that things don’t always work out. To be eligible for a product refund, item(s) must be returned within 30 days of purchase in new, resalable, unworn condition with tags attached. See below for any exclusions.
Returns are shipped to: ANO Returns 1917 Stanford Street, Greenville TX 75401. Orders sent back to any other location without our prior approval is subject to a 15% restocking fee and additional shipping charges
Simple Steps:
- Start your return or exchange online at https://armynavyoutdoors.happyreturns.com to receive a free mailing label.
- Properly box the return with love along with the packing slip and drop it off at FedEx or USPS based on the label.
- Allow 2-5 days for your refund once you drop it off at the carrier.
- Note that that original shipping cost or insurance is not refundable.
- Returns not shipped within 30 days of receiving a return label will expire and cancel.
Pack it correctly!
To avoid damage and to be considered re-saleable, items such as footwear and other prepackaged boxed items must be returned in the original box INSIDE another box, or a 15% repackaging charge may be assessed. Returned items in marked or damaged shoe boxes may be refused by the shipper or our warehouse.
What’s Excluded?
To protect our customers and keep chain of custody we may not be able to accept returns for Armor, Food and Medical products. Feel free to reach out if you feel an error was made.
Bunk Bed and Cot are excluded from free returns. It is the responsibility of the customer to properly pack and pay for return freight to our warehouse. Please reach out to Customer Service for and bunkbed questions.
Orders considered a bulk purchase or special orders are non-returnable without prior authorization and a restocking and shipping charge of 15% or more may apply. Please contact customer service prior to your return.
Free Returns are not accepted from orders placed on Ebay, META, International shipping, Hawaii and outlying America.
Shipping Charges
Unfortunately, we cannot refund the original shipping or insurance charge on returned orders.
Refused Orders
In the event your order is returned or refused we will attempt to contact you for an updated shipped address. If we are not able to reship the order it will be processed as a return and all shipping charges will be deduced from your refund.
Refunds
All refunds will be credited to your original form of payment within 3-5 business days or receiving the items (s) back in our warehouse. For faster service please select "store credit". Please note it may take your financial institution up to 3 business days to post the refund to your account based on their policies. Gift Cards and store credits cannot be refunded or redeemed for cash unless required by law.
Exchanges
We love exchanges so we can get it right. If you wish to have an exchange, just choose the “Store Credit” option during the return process. Once the old item is picked up by the carrier, we will work to placed the credit in your account making the process faster to get your new item.
Can I keep my free stuff?
Unfortunately, no way, unless you’re doing an exact exchange. If you received any promotional item(s) or gift with purchase and need to return the item(s) that earned you those promotional item(s), the promotional items will also need to be included with the return.