Army Navy Outdoors offers free shipping on orders of $100 or more before tax and after discounts. Some exclusions apply. Free shipping is within the contiguous United States and non-APO and takes between 3 to 10 business days in transit. Items excluded from free shipping include, but not limited to, full size beds, Items excluded from free shipping will be noted on the product page. Free shipping promotions do not apply to international orders.
Shipping Cost Breakdown
- $0.01 - $8.99 = $3.95
- $9.00 - $13.99 = $6.95
- $14.00 - $24.99 = $8.95
- $25.00 - $49.99 = $11.95
- $50.00 - $69.99 = $13.95
- $70.00 - $98.99 = $15.95
- $99.99+ - FREE (some exclusions apply)
The following orders are excluded from free or fixed-price shipping.
- Bunk beds, mattresses and carts
- Discounted bulk orders (unless otherwise specified in the quote)
- International orders
- Orders shipping to Alaska, Hawaii, Puerto Rico, and outside the contiguous United States
- Charges may apply for orders being requested to ship USPS or shipping methods other than chosen by our warehouse.
FREQUENTLY ASKED QUESTIONS
What are the exclusions to free shipping?
What are the exclusions to free shipping?
Free shipping exclusions apply to Alaska, Hawaii, Puerto Rico, and all US Military Postal Offices (APO/FPO/AE).
Items excluded from free shipping include but are not limited to bunk beds, cot carts, and mattresses. Any item that is excluded from free shipping will be noted on the product page.
How can I track my order?
How can I track my order?
Once your package leaves our facility, we’ll provide you with a tracking number. Please note that some USPS Priority shipments may not show any movement scans until the items have been delivered.
How long does it take to receive my order?
How long does it take to receive my order?
Most orders leave our facility within 1 to 2 business days. It usually takes 2 to 10 business days for your items to arrive depending on your location. Please understand that delays do happen that our out of our control once the shipment leaves our warehouse. Packages cannot be rerouted once shipped.
Do you ship to US Military bases, APO/FPO/AE?
Do you ship to US Military bases, APO/FPO/AE?
We ship to all US Military bases, APO / FPO / AE postal offices. However, these shipments are excluded from our free shipping promotions.
Do you ship to PO Boxes?
Do you ship to PO Boxes?
Due to the high amount of lost packages shipped to PO Box addresses, we do not ship to PO Boxes. We do ship to FedEx or UPS Stores. If you are unable to provide us with a physical delivery address, please call our customer service team at (904) 725-5000 to ask how we can assist.
Do you ship internationally?
Do you ship internationally?
We ship directly to Canada. Any duties, value-added tax (VAT) and any other applicable fees are the responsibility of the customer to be paid at the time of delivery.
For other worldwide shipping, please place your purchases through our Ebay store.
If you are using a U.S. freight forwarding company, we cannot be responsible for any damage or loss of items once the order is received at the freight forwarding company.
All orders shipped to a freight forwarding company must be paid using PayPal, ACH, or by Wire transfer. Credit card payments for orders placed with a delivery to a freight forwarding address may not be processed and will be refunded.
What happens when my order is shipped by freight?
What happens when my order is shipped by freight?
Orders over 250 lbs are usually shipped by freight truck. Our team will reach out to you in advance to let you know and confirm the delivery instructions.
All freight companies require an immediate possession of the order by customer upon delivery. If delivery is delayed by the customer and needs to be rescheduled, any storage-in-transit fees incurred will be solely the responsibility of the customer and must be paid in full prior to delivery.
If for any reason you cannot take possession of your order and it is returned to our warehouse, we will refund your order to the original form of payment, minus all incurred shipping and storage-in-transit costs charged to us by the freight company. Additionally, a 15% restocking fee will also be deducted.
My package is lost in transit, now what?
My package is lost in transit, now what?
It is our top priority to ensure that your items arrive on time, every time.
If your package is lost in transit, we can help provided you notify us within 30 days of the ship date in writing to Sales@ArmyNavyOutdoors.com. No claims can be opened after 30 days and we cannot assume any responsibility for claims not reported within this time period.
Damaged or missing items?
Damaged or missing items?
If an item is damaged in transit, or missing from your order we are happy to help make it right. You must notify us within 14 days of the delivery date by sending an email to Sales@ArmyNavyOutdoors.com.